Returns and Warranty Questions

 

Returns & Warranty Questions

We do our best to provide you with excellent customer service. Please see below for answers to your online or in-store return & warranty questions. 

If you have another question that is not on this list, please leave us an offline message or send us an email through our Contact Us form.

For any questions that are not related to Returns & Warranties, please jump to the bottom of our page to see all questions and topics.

 


Returns & Exchanges

14-Day Return Policy

Products can be returned within 14 days of the purchase date. If a product has been shipped to your address, the return period is 14 days from the date you received the product (according to the carrier's tracking system).

  • Original receipt required and serial #'s must match.
  • We reserve the right to refuse a return or charge a restocking fee if the returned product is not in original condition, unsealed, and/or missing any of the original contents (Retail package, manual, accessories, etc).
  • Some products have an automatic 15% restocking fee when opened or purchased (refer to list below for details).
  • We are not responsible for any compatibility issues.
  • We follow manufacturer's dead pixel return policy. See chart.
  • RMA number or approval code is required for all returns via shipment.

We realize that our 14-day return policy is more restrictive than some stores. However, we would like to make clear that this policy is not in place in order to "be mean" to our customers. By instituting a tight return policy, we are able to cut down on costs and are thus able to offer our customers lower prices.

Some superstores have very liberal 30-day "No Questions Asked" return policies. While it is nice to have such a long window for making returns, this adds greatly to their cost of doing business and thus you'll notice that such stores charge higher prices on most items. Not only does a liberal return policy make their prices higher, it also makes it harder for a consumer to get a product that hasn't already been returned. Anyone who has ever been to a certain "super" store and seen piles of products bearing "returned" stickers should understand the frustrations that result from a liberal return policy.

Returns on shipped orders

  • If a product has been shipped to your address, the return period is 14 days from the date you received the product (according to the carrier's tacking system).
  • Shipping charges are not refunded, and customers are responsible for shipping the product(s) back to us.

30-Day Defective Exchange Policy

  • If an item is defective, we will exchange it for the same item within 30 days.
  • If the item is out of stock, we reserve the right to replace it with an item of comparable value, or to wait for the original item to be delivered to us

Exceptions

The following products cannot be returned:

  • Motherboards with bent pins can not be returned or exchanged.
  • Opened custom water cooling products (including EKWB).
  • Opened software.
  • Opened consumables (ink & toner, media (CD,DVD), batteries, 3D Printer filament).
  • Opened printers, if the cartridge seal has been opened.
  • Opened UPS battery/backup products.
  • Special Order / Custom-Built items.
  • Products that are damaged or missing packaging contents.
  • Labor & shipping charges.

Refund Methods

  • For credit or debit card purchases, we will refund back to the same card only.
  • For check purchases, we will mail a check refund within 10 business days.

Return Form

To reach the Returns Department, use our Return Request Form

Price Protection

We do not offer price protection.


Warranties

Custom PC Warranty

  • 30 day defective exchange on parts.
  • 1 year labor warranty if related to hardware issue.
  • 1 year warranty/RMA service on hardware issues.

The Central Computers standard warranty for PC systems is a one-year limited warranty on parts and labor. This warranty covers defects in the OS installation and/or hardware. For replacement of defective hardware, we must go through an RMA process in which we wait for the manufacturer to send us a replacement unit in order to replace the defective unit. We offer extended warranty options which provide for more immediate replacement of defective parts. We will provide labor to replace any defective hardware or to reinstall a defective operating system. If you purchased the system in one of our retail stores, you must deliver the system to our store for service. If you purchased the system and had it shipped to you, we will pay for shipping back to our store within the first 30 days only.

OEM CPU's

OEM CPU's from Intel and AMD have one (1) year warranty. Warranty claims must be initiated through Central Computers and we will obtain a replacement unit from the manufacturer.

12th Gen Intel CPUs and above have three (3) year warranty. Warranty claims must be initiated through Central Computers and we will obtain a replacement unit from the manufacturer.

Service Warranty

Repair Policy

Commencement of work for repair requires a $29 non-refundable deposit. This deposit amount goes towards final cost of repair. LCD, battery, and motherboard replacements and some special order parts do not qualify for the flat rate. If the problem requires a new motherboard or LCD screen, we will notify you with a quote, at which time you may approve or decline the repair.

3 Months Warranty

Our repair warranty covers two situations:

  1. If the same problem that you (a customer) brought the computer in for appears and the components we replaced caused it, both components and labor are free.
  2. If the same problem that you (a customer) brought the computer in for appears, but was not caused by the components we replaced, we will cover the labor but you will need to pay for the parts.

For other problems, customers will need to pay for both parts and labor.

*For "liquid spill" damages, even repairable, we provide a 1-week warranty.

Warranty Exclusions

  • Any software issues such as OS compatibility, viruses, and software performance.
  • Problems caused by hardware or software that was not installed by us.
  • Problems caused by user error.
  • Data loss or recovery. In the event of a Windows OS defect, we will restore the system back to the original OS. Customers are responsible for maintaining backups of data and software.
  • Internet connectivity issues. Such services are provided by the ISP and not by Central Computers. This includes all types of ISP services, such as dial-up, DSL, and cable services.
  • Peripherals or external accessories such as monitors, keyboards, and speakers.

Pre-configured (non-custom) systems are returnable within 14 days of the original purchase date. Original receipts must accompany any returns. Products must be in original boxes with original accessories, packaging, manuals, and registration cards. Please do not discard any system packaging or materials, and do not make any markings on any manuals or registration cards until you are sure you will not return the system.

  • Custom-built systems may not be returned for refund.
  • A 15% restocking fee applies to all returns.
  • Service/Installation and Delivery/Shipping charges are non-refundable.
  • Without Express Replacement Plan coverage, any defective hardware will be repaired under the manufacturer's warranty. Manufacturer repair processes may take approximately six weeks to be completed.
  • Additional warranties, such as Express Replacement and Extended Warranty are also available. Please ask your salesperson for more information.

Other

Restocking Fees

An automatic 15% restocking fee applies to the following products if they have been opened or used:

  • - CPUs.
  • - Computer systems (PCs, laptops, tablets).
  • - Monitors.
  • - Hard drives and SSD's.
  • - Video Cards.
  • - Motherboards.
  • - Opened headphones and earbuds.

Products that are not specifically named in the above list may require a 15% restocking fee if the item is not returned in Like New condition. We reserve the right to refuse a return or charge a restocking fee if the returned product is not in original, Like New condition, unsealed, has visible wear, and/or missing any of the original contents (retail package, manual, accessories, etc).

Holiday Return Policy

  • During the Holiday Season, we extend our exchange period in order to make it easier for people to exchange their gifts.
  • Any unopened/unused purchase made on Thanksgiving Day or after, can be exchanged for credit up to Jan. 7 (or 14 days from purchase, whichever is longer.). Credit can be used for other purchases or for a gift card.
  • Returns for refund are not extended. Only exchanges for credit are extended.
  • Please also be aware that there is no price protection on items. If prices go down on a product, refunds or credits will be made based upon the lower price.
  • Normal restocking fees and exclusions that normally apply to some items (custom built systems, special orders, printers that have been used, software etc.) still apply.
  • Please view our standard return/exchange policy for details.
  • Gift receipts are available upon request (one per gift).

Instructions for shipping products to us:

(If any of the below conditions are not met, return will be refused and voided.)

  • - Package the product(s) in a heavy-duty cardboard box large enough so that the the sides of the product(s) are not touching it.
  • - Use sponges, bubble-wrap, styrofoam, etc. generously. Over-packing is much better than under-packing.
  • - Use static bags for static-sensitive products (i.e., add-on cards, motherboards, memory, etc.). As a rule of thumb, if the product was sold with a static bag, it should be returned in a static bag.
  • - It is best to use a postal carrier who is capable of tracking shipments--UPS and FedEx, for example. Do not use the U.S. Postal Service unless there they can provide a guaranteed means of tracking a shipment. Otherwise, if they lose the shipment, it could take months to resolve the issue, if at all.
  • - Please include a copy of the Return form, and/or a product description and description of the problem along with a return address and phone number. Essentially, if we don't get all this information, we won't have any idea as to what is going on with what you're shipping us.
  • - Use a large marker to write the RMA number on the outside of the box in a place that will make it easy to see. This will greatly expedite service on the product.

If returning a product for credit or a refund:

  • - The product must be returned with everything that it came with: manuals, cables, software and other accessories. The box must be undamaged, which also means that you should not have made any marks, notes, or other writings on the box, manuals, registration cards, etc.
  • - Any product returned with missing accessories, damaged packaging, defaced manuals, etc., will be subject to a 15% restocking fee.

RMA Manufacturer Contact List


All Customer Service Topics

Manufacturer Contact Number Online Contact RMA/Support URL
 Altec Lansing  1 (855) 292-4087  Email Address  Support Page
 AMD  1 (877) 284-1566  Warranty Portal  Warranty Information
 APC  1 (800) 800-4272  Contact Us Page  UPS Verify Warranty
 ASRock  1 (909) 590-8308  Email Address  RMA/Repair Information
 Asus  1 (888) 678-3688  Contact Form  RMA Repair Request
 be quiet!  1 (833) 423-7843  Contact RMA  Warranty Page
 Cooler Master  1 (201) 493-5525  Contact Us Page  Warranty Page | Warranty Checker
 Corsair  1 (888) 222-4346  Contact Form  RMA/Warranty Exchange Page
 Creative  N/A  Contact Form  Warranty Information
 Crucial  1 (800) 336-8915  Warranty Form  Returns FAQ
 DeepCool  N/A  Support Form  Warranty Information
 D-Link  1 (877) 453-5465  Email Address  Consumer Support Page
 eVGA  1 (888) 881-3842  Contact Us Page  RMA Process Page
 Fractal Design  1 (855) 446-3722  Contact Form  Warranty Information
 Gigabyte  1 (626) 854-9338  E-Support  Warranty Lookup
 Glorious  N/A  Live Chat/Email  Warranty Program Page
 Intel  1 (916) 377-7000  Email Address  Warranty Information
 Iogear  1 (866) 946-4327
 Email Address  Warranty Information
 Kensington  1 (800) 535-4242  Contact Form  Warranty Information
 Keychron  N/A  Email Address | Contact Form  Warranty Information
 Kingwin  1 (909) 598-2888 x199  Email Address  RMA Information
 Lian-Li  N/A  Contact Us Page  Warranty Checker
 Lenovo  1 (855) 253-6686  Contact Us Page  Warranty Lookup
 Lacie  1 (855) 588-8532  Contact Us Page  Warranty Page
 Linksys  1 (800) 546-5797  Contact Support Page  Warranty FAQs
 Logitech  1 (866) 632-5644  Contact Support Page  Warranty Information
 Microsoft (Retail Box)  1 (877) 696-7786  Contact Us Page  Warranty Information
 Montech  +886 2-26091081  Contact Us Page  N/A
 Motorola  1 (800) 734-5870  Contact Us Page  RMA Form
 MSI  1 (626) 271-1004  Contact Support Page  Warranty Information
 Netgear  1 (888) 638-4327  Contact Us Page  RMA Information
 Noctua  N/A  Email Address  Warranty: Terms & Conditions
 NZXT  +1-800-228-9395  Email Address  Returns & Exchange Information
 PNY  1 (800) 234-4597  Email Address  RMA Form | Return Policy
 Samsung  1 (800) 726-7864  Contact Support Page  Warranty Information
 SanDisk  1 (866) 726-3475  Contact Page | Email Address  Warranty Information
 Seagate  1 (800) 732-4283  Warranty Claim | Contact Page  Warranty Checker
 Shuttle  1 (626) 820-9000  Contact Form  Support Page
 Silverstone  1 (909) 465-9596  RMA Support Form  Warranty Information
 Sony  N/A  Support Page  Warranty Information
 SSUPD  N/A  Contact Page  Warranty Information
 TP-Link  1 (866) 225-8139  Email Address  Warranty Policy
 Ubiquiti  N/A  Contact Page  RMA Center
 USR  1 (888) 326-6099  Contact Us Page  Warranty Information
 Wacom  1 (855) 699-2266  Contact Us Page  Warranty Information
 Western Digital  1 (800) 275-4932  Contact Form  Warranty Information
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