Online Order Questions
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Online Order Questions
We do our best to provide you with excellent customer service. Please see below for answers to your order, pickup, shipping, returns, account, and more. For any questions that are not related to Online Order Questions, please jump to the bottom of our page to see all questions and topics.
Check Item Quantity
This is how to check what items are currently in stock and at which stores. When you see a product on our website, there is a blue checkmark in a circle next to the words "In Store (view)" and, if you hover over view, you can see the quantity of that product and which store(s) it is located at.
We ship to any address within the United States. Right now, we cannot ship internationally.
We deliver to business and home addresses by standard shipping options of Fedex, UPS, or USPS. We also offer curbside pickup during Shelter in Place, and in-store pickup during normal times.
If you checked out as a Guest online, we currently have no way for you to check the online portal for an order status update. You can call the store you are picking up from or use our Help form online.
If you have an account on our website, you can login and check your order status by going to the "My Orders" tab. Typically, the status will say Processing until we have shipped/prepared your order for pickup.
When you have a CentralComputer.com account, you have a few extra options:
- You can see your order status through the portal.
- There is a record of your Order History available to you.
An account is optional and there is the option of Guest Checkout.
Pricing Errors/Typos on Website
Our goal is to always maintain accurate information on our website, however it is impossible to completely eliminate all errors. Occasionally, our suppliers provide incorrect pricing information, which results in our website displaying an incorrect price. Thus, we reserve the right to refuse or cancel any orders placed for product(s) listed at the incorrect price, whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, CentralComputers.com shall immediately issue a credit to your credit card account in the amount of the charge.
Special Order (Out of Stock) Items
These items are not immediately available for pickup at our stores but which we can ship to our stores for free in-store pickup. Items usually arrive at the store within 2 to 7 business days. If the Add-to-Cart button is not available, that means the items is temporarily not available for special order.
Other Frequently Asked Questions
How long does my order take to process?
Due to Shelter in Place, we currently have a smaller staff at all of our stores and an increased number of online orders. Online Orders can take a 3-8 hours to process. If you would like a status update, please Livechat or call your store.
When do I receive a pick-up notification email?
Once a store has finished packing up your items, you will receive an email titled "Order Pickup/Ship". That is when you will be able to pick up your items from the store.
Can I drive to the store once I place my order?
No. When you place an order, you receive an order confirmation email with the title "Thanks for your order, but it's not ready yet" at the time of order. This means we have received your order. After we finish packing up your order, you will receive a second email titled "Your Order is ready for Shipment/Pickup". At that time, you can drive to the store to pick-up your order.
I didn't receive a second email yet.
Our stores are extremely short-staffed right now and, due to an increase of online orders, our staff is moving as quickly as they can to prepare orders for pickup. We hope for your patience during this time as we pivot towards contactless curbside pickup.
What if an item isn't at my store?
- • If an item is at another store, our staff will transfer items between stores and your order should be ready for pickup within two business days.
- • If the item is not in stock, our staff will send you a follow-up email letting you know and offer an alternative product. You also have the option to cancel your order.
- • If an item is marked "Special Order (Out of Stock)", that means this is a special order product and it will usually take 2-7 business days to ship to our store for a free online pickup.
How can I check my Order Status?
If you have an account on our website, go to My Account, My Orders, and you can see your Order Status. If you would like more details, ask a Livechat agent or call the store associated with your order.
Can you cancel my order?
Yes! You can respond to your order confirmation email and ask the weborder team to cancel your email, ask a Livechat agent, or call the store. Once your order has been successfully cancelled, you will receive an email notification.
Can I add products to my order?
Yes! You can add products by either picking up an additional product after you arrive at the store (via Store Pick-up) or reply to your Order Confirmation email and the team handling your order can help.
Can I apply a Preferred Card or Business Account discount to my online order?
Unfortunately, at this time we cannot apply these discounts to your online orders. We can still process these discounts, but you will have to call our store to arrange for this discount to be applied.