Data Rescue Service

Data Rescue

We make sure you get the right data recovery plan

(Our technicans will determine if your case requires in-store or clean room data recovery)


In-Store

Standard data recovery includes:

  • • Deleted files
  • • Formatted storage devices
  • • Corrupted operating system

Our technicans will always check if basic data recovery methods can be performed to recover your data (Appromimately $100).

Approx. $100


Clean Room

Device(s) that require sending to our forensic recovery lab for recovery. For example:

  • Advanced tools required to recover the data
  • Requires taking apart the device(s) in a clean room
  • Free diagnostic ($29 will be refunded)

 

$750 - $1,500


See Below Details

Advanced Data Recovery

Economy

Turn around time: 2 - 4 weeks*

HDDs, SSDs, Cell Phones, Tablets, Micro-SD Cards

$750


Flash Drives, SD Cards

$600

Standard

Turn around time: 4 - 7 Business Days*

HDDs, SSDs, Cell Phones, Tablets, Micro-SD Cards

$1,125


Flash Drives, SD Cards

$975

Expedite

Turn around time: 1 - 3 Business Days*

HDDs, SSDs, Cell Phones, Tablets, Micro-SD Cards

$1,500


Flash Drives, SD Cards

$1,275

*Turn around time might varies depends on the condition of the storage device(s). In some extreme cases, the time might be doubled as data must be carefully copied byte by byte.

How to get started

We charge a $29 deposit for estimation and handling. The amount is non-refundable, but it will goes towards the final cost of your data rescue cost. The following procedures will be performed during the estimation process.

  1. We examine the damaged drive before we inform the customer about the estimated recovery possibility and price.
  2. Once we give you our price, we stand by it even if we underestimated the drive's damage and final costs exceed the estimate.
  3. We examine all possibilities before we determine that the data is unrecoverable and lost forever.

If you decide to go through with the recovery process, you will need to place a deposit for half of the repair’s cost. Amount is based on the plan selected from above list.

Once your data has been successfully recovered, you will be notified to pickup at one of our five stores.

Service Warranty

In the event that critical files are still missing or the files recovered are unusable and/or corrupted, we will redo the recovery attempt for no additional charge within 10 days of the pickup date.
Discount will apply for partial data recoveries due to unrecoverable damage to the media or other limiting factors. If the data recovery cannot be completed or all the files the customer was asking for at check in are corrupted and/or unusable. we will only keep the $29 deposit for the inspection.

Secure Data Deletion

The original drive will be kept at our Rescue center and wait for your confirmation. Once you have checked and confirmed that all of the recovered data is OK, any and all copies of your data will be permanently and securely erased from our servers. You can request to have the original drive back or we will destroy and recycle it.

FAQ
+ How much do data backup/transfer cost?

Data backup starts around $100 (assuming a normal storage drive starts at 250GB). There are additional cost of $29 for every 100GB after the initial 250GB.

+ How secure is data backup/transfer process?

Our data backup/transfer do not save any copy on our data backup station. The computer is simply act as a bridge from the source to the medium where the data will back up to.

+ How long is data backup/transfer process?

Depends on the amount of data and the speed of the device, it can take up to a few hours.

+ How much data recovery services cost?

The cost of data recovery varies according to the type and level of damage, as well as the urgency in the turnaround time. You can expect a cost of $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage. Before any data is recovered you will receive a detailed quote for the recovery service. To best determine how much your data recovery will be, your device will need to be analyzed in the lab beforehand.

+ Is the service secure and reliable?

Our forensic lab has SSAE 16 SOC3 TYPE III certification, which is paired with a strict chain-of-command protocol for all data. This means your data is safe, secure, and kept confidential. They are also a trusted data recovery provider for government agencies and healthcare providers since they are also GSA and HIPAA-compliant. Also, when the recovery requires our technicians to physically open the hard drive, the cleanroom is certified ISO-5.

+ How long is the data recovery process?

SalvageData offers three recovery options so you can choose between different turnaround times and economical options: Emergency: time critical recovery with 24/7 assistance year-round, including weekends and holidays. We start the recovery process as soon as we receive the drive at our lab. Standard: 5-7 business days. Fastest turnaround time during business hours, Monday through Friday. Eco: 10-15 business days. Best value for when the data isn’t critical for day-to-day operations, available Monday through Friday and completed during normal business hours. Disclaimer: Recovery timeframes cannot be guaranteed and serve only as an estimate. Several factors may affect the time it takes for the complete data recovery process, including the service option selected, the complexity of the case, etc. Take advantage of SalvageData's advanced Case Tracker Portal to check your data recovery case in real time.

+ Does the service guarantee a successful recovery?

SalvageData prides itself on maintaining a 96% successful recovery rate, however, some types of damage do result in data becoming unrecoverable. In those cases, SalvageData has a No Data, No Charge policy. This means that in the unlikely event that they can’t recover your data, we don’t charge you for the worked hours and equipment used.

+ Does the recovery service affect my device’s warranty?

No. SalvageData complies with the data recovery industry standards and that of all manufacturers. They are a trusted partner for Microsoft and Apple. Their data recovery service does not void the original warranty of a device. Since 2003, SalvageData has recovered data from any type of data storage device, of any brand. They can safely recover data from systems and brands like Apple, Asustor, Dell, Fujitsu, G-technology, Hitachi, HP, IBM, Intel, Kingston, Kioxia, Lenovo, Lexar, Maxtor, Microsoft, OCZ, PNY, Samsung, Sandisk, Seagate, Sony, Symantec, Toshiba, VMware, Western Digital, and more.

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