Coronavirus (COVID-19) Information

Central Computers Stores are Open now!

All 5 Stores OPEN Saturdays from 11am to 5pm, starting October 24.


Temporary Store Hours

Due to short-staffing and extra safety precautions, we will be continuing our reduced store hours until further notice. All stores are allowing Orders at the Door, Curbside Pick-up, and Shipping. Certain stores are allowing in-store browsing. Tech repair services will not be available on weekends. You will have the option to drop off or pick-up a repair, but techs will not be available on weekends.

SANTA CLARA
Monday- Friday: 10am-6pm
Saturday: 11am-5pm

Sunday: Closed

SAN MATEO
Monday- Friday: 10am-6pm
Saturday: 11am-5pm

Sunday: Closed

SUNNYVALE
Monday- Friday: 10am-6pm
Saturday: 11am-5pm

Sunday: Closed

San Francisco
Monday- Friday: 9am-5pm
Saturday: 11am-5pm

Sunday: Closed

East Bay (Newark)
Monday- Friday: 10am-6pm
Saturday: 11am-5pm

Sunday: Closed

For Online Orders, please contact us through the Contact Us form online

5 Stores Open on Saturdays starting 10/24/20

Central Computers store pickup


In Store FAQ

When are you going to reopen the stores?

Our stores ARE open now! All five of our stores are providing doorway service and curbside pickup for online orders. We have also reopened our tech services benches.

We will be opening the stores on Saturdays from 11am to 5pm, starting on October 24. Tech repair services will not be available on weekends. You will have the option to drop off or pick-up a repair, but techs will not be available on weekends.

As far as browsing in the stores goes, there is a lot of uncertainty right now. Our current plan is to reopen when the number of COVID-19 cases is steadily decreasing. We are closely monitoring the number of cases in each of our stores’ counties to see when it will be safe to reopen. We humbly ask for your understanding for any hiccups and inconveniences as we are experiencing the challenges of new procedures for dealing with the new way of things.

What if I want to browse in-store?

Three of our stores (Santa Clara, Newark - East Bay, and San Mateo) are open for customers to browse with a staff member. We will escort you to the specific section. However, we do ask that you pass a temperature check and wear a face mask. 

San Francisco and Sunnyvale are NOT allowing customers to browse their stores due to staffing and social distancing policies.

Are you accepting new computer repairs?

Yes. We are starting to accept laptop and desktop computer repairs at all stores. However, to ensure the safety of our staff and to prevent spread of the virus, we will be quarantining all customer devices for 3-4 days* before starting your repair. This means that most repairs will take about 8 days to complete if all products are available. Tech repair services will not be available on weekends. You will have the option to drop off or pick-up a repair, but techs will not be available on weekends.

*According to the World Health Organization (WHO), “Studies have shown that the COVID-19 virus can survive for up to 72 hours [3 days] on plastic and stainless steel, less than 4 hours on copper and less than 24 hours on cardboard.”
**We will also allow optional 4 day quarantine after we complete work on your device. You can either choose to pick-up your device when we call (less than 1 day after we complete the repair) or have us hold it and pick up your device in 3 to 4 days.


Shelter in Place Return/Exchange Policy

We are not requiring the extra step of filling out our Google Form anymore. To start an Out of State return, you must request a return through the Contact Us form on our website.

Restrictions:
Normal Return Policy applies.
CPUs and GPUs are non-refundable if opened.
Webcams, headsets, laptops, and monitors purchased during Shelter in Place are non-refundable.

Copyright © 2019 Central Computers Inc. All rights reserved.